"I loved being one of the judges last year! It was a fantastic opportunity to learn for myself." P May, Marketing and Design Expert


In preparing entries for the awards, organisations should include details of important customer service initiatives, for example:

  • Introduction of new systems and processes to transform service responses.
  • Approaches to engage staff to deliver superior customer service.
  • Programmes to involve customers and suppliers in the service delivery cycle.
  • Improved/increased business performance through targeted customer service directives.

In determining the winner of this Award, judges will consider the extent to which initiatives described:

  • Represent leadership ability in customer service,
  • Have positively impacted on the organisation and its clients, and
  • Demonstrate leadership for the industry in which the company is situated.

Also assessed are the main areas of customer satisfaction around quality of customer service including product knowledge, people management, along with staff satisfaction, innovation, communication, reporting and response times.

To be considered for the Help To Web Awards please complete the contact form and we will provide you with an application pack.



Members of the Awards are regarded as role models in the national business community for raising customer service excellence standards, and support the events and awards programs through the annual membership fee.

Members receive the following benefits:

  • A Customer Service Excellence Certificate to display at your organization
  • Eligibility to enter the Annual Awards program
  • Discounted tickets to events and awards dinner
  • Updates and publications
  • The opportunity to promote your business through a trusted network of reputable professionals

To apply for membership with the Help To Web Awards please contact us and we will provide you with a membership information pack.

If you have any questions about entering the Awards,
please contact our friendly Awards team who will be
delighted to assist you. Please email us at: hello@https:helptoweb.com